1. What the service does
QFUtool takes a spreadsheet of quotes you have sent, and emails the customers on it a follow-up message you have written, from your own email domain, inside a sending window you set. When a customer replies, unsubscribes, bounces or is marked as handled, the rest of their sequence is cancelled.
We provide the mechanism. What is sent, to whom, and whether you are entitled to send it, is yours.
Until you connect a sending domain of your own, follow-ups are sent from a sending domain that QFUtool operates, on your behalf, under your name and your company’s name. The messages remain yours: you decide who receives them and what they say, and you remain the controller of the recipients’ data. We may pause sending from that shared domain at any time to protect its reputation, and it carries lower daily sending limits than a domain of your own.
2. Who may use it
QFUtool is offered to businesses, in the course of their trade, and not to consumers. Because the contract is not a consumer contract, the withdrawal rights of the Distance and Off-Premises Contracts Act (FAGG) do not apply, and §§ 6 and 9 of the Consumer Protection Act (KSchG) are not engaged.
You must be authorised to bind the company you sign up for. You are responsible for everyone you invite into your account and for everything they do in it.
3. Acceptable use — the part that matters most
This product sends email to real people. Using it in a way that is unlawful or unwanted damages them, your sending domain, and every other customer of ours who sends from the same infrastructure. So these are conditions of use, not guidelines:
- Email only people who genuinely asked you for a quote or with whom you have a comparable existing business relationship, and only where you hold a lawful basis under Article 6 GDPR and — for electronic marketing — §174 of the Telecommunications Act 2021 (TKG) or the equivalent rule where the recipient is.
- Never upload a purchased, scraped, rented or harvested list.
- Never remove, disable or obscure the unsubscribe link, and never re-import an address that has unsubscribed, bounced or complained.
- Send only from a domain you control and have verified, from the sending domain QFUtool provides, or through a Gmail or Outlook mailbox of your own that you have connected, using a sender name and reply address that identify you truthfully. Every rule in this section applies in the same way whichever of these the email goes out through: only to people who asked you for a quote or with whom you have an existing business relationship, and never to a purchased, scraped or rented list.
- Do not use the service for anything unlawful, deceptive, or designed to impersonate someone else.
We may suspend sending immediately, without notice, if we have reasonable grounds to believe a rule above is being broken or if your sending threatens the deliverability of our infrastructure. Where suspension is not urgent we will tell you first.
You warrant that you hold a lawful basis for every address you upload, and you indemnify us against claims, fines and costs arising from messages you sent through the service.
4. Your account and your data
Your uploaded data stays yours. We claim no ownership of it and take no licence to it beyond what is needed to run the service for you. Our handling of it is governed by the Data Processing Agreement, which is part of these terms.
Keep your sign-in email and your Google or Microsoft account secure. Anyone who can read that inbox, or who controls that account, can sign in as you, because sign-in is by one-time link or by Google / Microsoft sign-in.
5. Plans, price and payment
Plans, their monthly follow-up allowances and their seat counts are shown on our pricing page and inside the product. Prices are in euro and exclusive of VAT; VAT is added where it applies, and the reverse charge is applied where you provide a valid EU VAT identification number.
Subscriptions are billed monthly in advance through Stripe and renew automatically until cancelled. Cancel at any time in the billing portal; the cancellation takes effect at the end of the period already paid for, and that period is not refunded pro rata.
A trial runs for the trial period stated on the pricing page, from the day your account is created if it sends from the sending domain QFUtool provides, and otherwise from the day your own sending domain is verified. Trials have a reduced allowance and end automatically.
If a payment fails we may pause sending until it succeeds. Queued messages are held, not discarded — they resume when the account does.
We may change prices with 30 days’ notice by email, effective at your next renewal. If you do not accept the new price, cancel before it takes effect.
6. Allowances and fair use
Each plan includes a number of follow-ups per calendar month and a number of seats. When the allowance is used up, further messages stay queued rather than being dropped; they go out when the next month begins or when you move to a larger plan. Daily sending caps and send windows are yours to set and are enforced by us.
7. Availability
We aim for the service to be available at all times but we do not promise it. Maintenance, provider outages and events outside our control happen. No service level agreement applies unless we have signed one with you separately.
The sending schedule is deliberately not instant: messages are claimed by a worker that runs every few minutes and are held outside your send window, on non-working days, above your daily cap, and while sending is switched off. A message is queued, then sent — never guaranteed to leave at a particular second.
8. Liability
We are liable without limit for personal injury, for damage caused intentionally or by gross negligence, and wherever Austrian law does not permit liability to be limited.
Otherwise our liability is limited to damage typical of this kind of contract and foreseeable at the time it was made, and in total to the fees you paid us in the twelve months before the event giving rise to the claim. We are not liable for lost profit, lost business or lost data beyond that.
We are not liable for the content of the messages you send, for whether you were entitled to send them, or for what a recipient does in response.
9. Ending the contract
You may cancel at any time. We may terminate with 30 days’ notice, or immediately for a serious or repeated breach of section 3.
Before you delete your account you can export your data in settings. Deleting the account cancels your subscription and deletes the company data, the suppression list and the logins of all members immediately in the product; backups and provider logs roll off within the provider’s own retention period. We keep only the records tax law obliges us to keep: our accounting retains invoices for the statutory Austrian retention period of seven years (§132 BAO), and Stripe retains invoices as its own records under tax-retention law.
10. Changes to these terms
We will give account holders at least 30 days’ notice by email of a material change. Continuing to use the service after it takes effect is acceptance; if you would rather not, cancel before then.
11. Law and jurisdiction
Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts with subject-matter jurisdiction in Vienna are the exclusive venue for disputes arising from this contract.
If a provision of these terms is or becomes invalid, the rest remains in force.