What counts as a follow-up?
Each follow-up email that is actually sent. Every quote you upload gets one follow-up email, so in practice it is the number of quotes you chase a month. Emails still waiting in the queue do not count, and neither does one that is cancelled because the customer replied or unsubscribed first. The month runs from the 1st, in your own time zone.
What happens when I reach my limit?
The queue pauses. Nothing is dropped: the remaining follow-ups wait and go out from the 1st of next month.
What is the difference between a seat and a salesperson?
A seat is a person who can sign in and work the list. A salesperson is someone follow-ups can go out as: their name on a QFUtool sending address, and replies going to their own inbox. You choose who those salespeople are in Settings; quotes for anyone else go out under your company’s sender name.
How does the trial work?
You sign up without a card. The trial starts the day you sign up and is free during early access. When it ends, follow-ups are queued rather than sent, so nothing is lost.